• Where goods are purchased via the Company's website, the Company's Returns Policy (the Policy) shall apply. Under the Policy, the Customer may, if not satisfied with the goods, advise the Company within 24 hours of delivery that he wishes to return them. The Company will, where it has received such advice, arrange for collection of the Goods from the customer at the Company's expense and for a refund of the purchase price. For the Customer to be eligible to return goods under the Policy, the goods must be in unused condition undamaged and unmarked and securely repackaged in the original packaging or, where this is not possible, adequate and secure alternative packaging. The costs of initial delivery of the goods to the Customer will not, however, be refundable. These costs will be deducted from any refund.
• Where delivery is by the Customers choice of delivery contractor or by Customer collection then once the goods have been collected from the Company's premises the goods will be entirely at the risk of the Customer and the Company will have no further liability in relation to damage or condition thereof.
• Where delivery is by the Company's selected courier or removalist, the Customer must on delivery carefully inspect the goods and satisfy himself as to the condition thereof. Once delivery has been unconditionally accepted, the Company shall not be under any liability in relation thereto in the event of any subsequent notification, allegation or complaint made as to any alleged transit damage or condition of the goods on delivery. Where delivery is by the Company's selected courier or removalist, the risk for damage or loss to the property passes to the Customer on delivery.
• Where goods shipped by a courier or removalist selected by the Company have been damaged in transit, the Customer has a right to refuse to accept delivery of the goods. If, however, the carrier insists on leaving the goods, the Customer should note the damage on the delivery docket before signing it and/or otherwise ask the courier or delivery agent to make or sign a written note of the condition of the goods before leaving. The Customer should then immediately advise the Company (by telephone or e-mail) of what has happened.
• In any case the Company will arrange at its own expense for the goods to be collected from the delivery address and will make immediate arrangements to replace the damaged goods as soon as reasonably possible. The replacement goods will be shipped at the Company's expense.
• Personalised goods can not be returned unless the have arrived damaged or we have made an error,in production

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